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Accessibility​ statement

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Accessibility Statement My Health and Wellbeing​​​​


This accessibility statement applies to the My Health and Wellbeing, Patient Engagement Platform developed by Mindwave Ventures in collaboration with Herefordshire and Worcestershire Health and Care NHS Trust.

Accessibility Statement My Health and Wellbeing​​​​​

Mindwave Ventures is committed to making its digital tools accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications, No. 2) Accessibility Regulations 2018.

This accessibility statement applies to the My Health and Wellbeing, Patient Engagement Platform developed by Mindwave Ventures in collaboration with Herefordshire and Worcestershire Health and Care NHS Trust.


Conformance status​​​​​


The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. 


Mindwave Ventures aims to conform with WCAG 2.1 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.  


We have undertaken internal reviews which have identified us as partially compliant with some exceptions.


What can I do: ​​​​​


We want as many people as possible to be able to use the My Health and Wellbeing 5platform. For example, that means you should be able to:


  • View content in a clear order

  • Use more than one of the five senses when giving instructions

  • Access and navigate the platform by keyboard only

  • Disable and remap single character key shortcuts, 

  • Control time limits

  • Use a “Skip to Content” link

  • See a helpful and clear page title

  • Follow a logical order throughout the portal

  • Read accessible language 

  • Access components with the same name as visual label

  • Access elements that do not change when they receive focus

  • Access elements that do not change when they receive input

  • Have the system clearly identify input errors when I make a mistake and suggest fixes

  • Enjoy the platform free from major code errors

  • View the platform in portrait and landscape

  • Input information into the system, and have the system understand my response programmatically

  • Differentiate and understand items using methods beyond colour alone to determine them

  • Enjoy a contrast ratio between text and background of at least 4.5:1

  • Enjoy a graphics interface ratio of at least 3:1

  • Resize text to 200% without loss of content or function

  • Still use the platform when text is resized to 320 pixels/400% zoom

  • Enjoy readable text with sufficient line height and spacing

  • Engage with interactive elements such as focus and hover states 

  • Use more than one navigation method to find pages

  • Easily find and use the keyboard focus

  • Enjoy consistent use of menus

  • Enjoy consistent use of buttons and icons


The following items have been assessed and are not currently in place on the platform:​​​​​
  • The ability to view non-text content using other alternatives

  • The ability to follow a logical structure that helps content to be digestible, for example using lists, tables and other formats where needed

  • The ability to read labelled elements and instructions

  • The ability to read clear headings and labels

  • The ability to benefit from Assistive Technology where there is a notification of dynamic content, for example, after submitting a form, text is added to the existing form which reads, "Your form was successfully submitted." The screen reader should then announce the same message.


The following items have not been prioritised for assessment or inclusion on the platform:​​​​​


  • The provision of an alternative to video and audio only content

  • The provision of captions for videos with audio

  • The provision of videos with audio which have a second sensory alternative wherever visual content cannot be seen

  • The ability to play audio automatically

  • The ability to authorise controls for moving content

  • The ability to view content flashes for no more than three times per second

  • The provision of simple alternatives for complex gestures (for example a clickable arrow instead of a swipe motion) 

  • The ability to avoid trigger actions with an unintentional input

  • The provision of device motion, for example, shake or a simple alternative where triggering actions occur

  • The ability for live video calls to have captions

  • The ability to be notified when the language on the page changes

  • The ability to reduce the risk of input errors for sensitive data


Reporting problems with accessibility or giving us feedback:​​​​​


We welcome your feedback on the accessibility of Mindwave Ventures. Please let us know if you encounter accessibility barriers on Mindwave Ventures’ platforms:


We aim to respond within 10 working days.  Please note, much of Mindwave’s team is still working from home and the office is not fully open, so responses to feedback received by post may take longer than 10 days.

Enforcement procedure​​​​​

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your report, feedback or complaint, you can contact the Equality Advisory and Support Service (EASS) at


What we are doing to improve accessibility​​​​​

We are currently working on fixing content which fails to meet the WCAG version 2.1 AA standard. We will update this page when issues are resolved.


Preparation of this accessibility standard​​​​​

This statement was prepared on 28 March 2023. It was last reviewed on 28 March 2023.